Returns Policy
Returns Policy
We hope you are satisfied with your purchase. If for any reason you are not completely happy, we accept returns within 14 days of delivery.
Eligibility
To be eligible for a return, items must be:
- Unworn
- Unwashed
- In original condition
- Free from damage, marks, odours or alterations
How to Request a Return
To start a return, please contact:
Include your order number and reason for return.
Return Shipping
Customers are responsible for return shipping costs unless the item arrives damaged, defective or incorrect.
We recommend using a tracked delivery service, as we cannot be responsible for returns lost in transit.
Damaged or Incorrect Items
If your order arrives damaged, faulty or incorrect, please contact us within 7 days of delivery and include photographs of the issue.
Refunds
Once your return has been received and inspected, any approved refund will be processed to your original payment method.
Please allow several business days for your bank or card provider to process the refund.
Right to Refuse Returns
SHLDN reserves the right to refuse returns that do not meet the conditions outlined above.